How to get to your order...
Plasticard-ZFT offers a high level of flexibility in terms of product versions, delivery and speeds. You can process your orders anytime via our staff in customer service or, as a reseller, order in our Online Shop .
Send us your inquiry by email, fax, telephone, or online form. Together with you, we will discuss your requirements and send you a non-binding offer. If you are already familiar with the pricing, you can order directly by specifying the previous order or item number.
We need a formal order from you. This can be submitted by email, fax, or telephone. You will receive – if necessary, after clearing the proof copy – an order confirmation with the binding delivery date. If things need to be quick: For most of our products we offer express delivery.
3. Proof Sheet & Approval
With individually printed cards we will send you a proof copy for clearance. Check it carefully as your order is produced based on this proof. The proof sheet contains the depiction of your layout with the front and back of the card, detailed information on the features, personalisation, and technical realisation. If you do not have printable data on hand, our layout-team will be glad to help you with the design of your card. On request, we can create a neutral proof or send it to your contract partners in their individual design, so you can immediately use this document for the cle-arance by your customer.
4. Sample & Clearance
If needed and agreed, we are happy to send you a sample card to evaluate colours and execution. If your order contains data carriers with coding or barcodes, during the time in which the production of your card is being carried out, you will receive a blank card with the coding you have ordered. Please check this sample carefully using activated readers. Only when you confirm that this sample card is fully functional, we will put the according code onto your cards.
5. Completion & Dispatch
Once your cards are produced, they will be send on the same say to the delivery address you specified or confirmed or stored in your depot. An unmarked delivery or dispatch with delivery note is possible. You will receive a confirmation of dispatch by email. This will include the tracking number of your parcel.
Your cards are on their way or are waiting in your card depot for personalisation on-request. You will receive your invoice by post or e-mail.
Delivery Times (for standard products)
|Cards in Offset printing/screen printing||8-15 WD*||5-10 WD*|
|Cards with digital printing||5-10 WD*||24h/48h|
|Stock goods||1-2 WD*|
*) WD = working days (Monday - Friday), shipping ex factory, Dresden
Is there another way?
In some instances, there may be reasons to deviate from this procedure. This is when, for example, a personal print acceptance at the machine is required, if no renewed proof copy examination is required, or if the order and/or invoice must be transmitted electronically. Please inform us.
All of this in 5 minutes?
The online shop is open 24/7 and here you can check your print data for suitability at any time. For selected products, it is possible to automatically generate the proof sheet once you have entered your order data. This can be forwarded to your customers as a PDF and then approved online, if necessary. The order confirmation with a firm delivery date will also be sent automatically to you by email. You can find more information on this under Webshops.
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